Travel expert shares what to do if suitcase doesn’t turn up at airport | Travel News | Travel

She explained what to do if your luggage doesn’t arrive (stock image) (Image: Hinterhaus Productions via Getty Images)
The prospect of your luggage failing to arrive alongside you at your holiday destination is genuinely terrifying – particularly when you lack something like an AirTag for tracking purposes. The beginning of a getaway should be thrilling, brimming with excitement and endless possibilities.
You’re eager to dive straight into the pool, discover your surroundings, and simply have a wonderful time. Nevertheless, we’ve all witnessed numerous TikTok clips of travellers whose cases have gone missing, leaving them completely baffled about how to tackle the predicament, particularly first-time sufferers. Fortunately, one travel specialist has outlined precisely what steps to take should you ever encounter this nightmare scenario.
If you find yourself gazing at the baggage carousel, puzzling over the whereabouts of your possessions after waiting for an extended period, swift action is essential.
According to Stacey Hamilton, a travel specialist at Private Tours England, those initial moments after discovering your bag has disappeared are absolutely vital. She clarifies that your actions whilst still at the airport could dictate whether you’re quickly reunited with your belongings or spend your entire break attempting to rebuild half your wardrobe.
She said: “Once you’re sure your suitcase hasn’t appeared, the number one thing you must do is report it to your airline before you leave the airport.
“People often assume they can go to their hotel, relax for a bit and sort it out later. That delay can seriously complicate things, and in some cases, it may even weaken your claim”. Stacey emphasises that airlines prefer missing luggage incidents to be reported as swiftly as possible, preferably whilst you remain in the baggage collection area.
Alerting them promptly ensures your case enters their tracking system immediately and can commence the process of being reunited with the wayward bag.
She continued: “The airport environment is chaotic. Suitcases get taken off belts, moved for security checks or transferred onto the wrong trolley. The sooner your report is filed, the easier it is for staff to retrace the bag’s last movements”.
Upon locating the airline’s representative, you’ll be required to complete a missing baggage form with comprehensive detail.
This extends beyond simply ticking boxes regarding colours and dimensions.
Stacey clarifies that travellers ought to prepare for this scenario before departing, even if it seems excessively precautious.
She further elaborated: “I always tell people to take a quick photo of their suitcase before leaving home. Note down the brand and any unique features like patterned straps or distinctive tags.
“These little details help airport staff identify your luggage faster. Describing your suitcase as the blue one with wheels isn’t going to narrow it down very much”.
She additionally suggests storing those particulars in your mobile phone for rapid access. “You’d be surprised how many people go blank when they’re stressed. Having the information ready saves time and keeps you calm. Always ask how they handle returns and make sure you exchange phone numbers or email addresses. It’s important to know who is going to update you, and how often,” she said.
Should your luggage be tracked down, the airline will usually organise delivery to your hotel free of charge, though Stacey recommends passengers verify this early on.
Numerous airlines now employ automated text notifications to keep travellers informed, but Stacey notes not every carrier implements this reliably, so it’s sensible to establish expectations from the start.
The regulations alter somewhat if your baggage is deemed officially missing.
According to international guidelines, airlines have 21 days to reconnect you with your suitcase before it’s categorised as lost.
During that timeframe, you remain eligible to claim for vital items you’ve needed to purchase to continue your journey.
“Keep receipts for absolutely everything. Even a toothbrush or swimwear counts. But be careful not to go on a shopping spree because airlines only reimburse what they consider reasonable,” she said.
“Replacing a pair of trainers so you can explore the city is reasonable. Buying a designer handbag because you’re upset is not. Check your airline’s policy before purchasing anything, because their definition of essentials can differ”. Should your baggage never be retrieved, you can typically claim compensation to cover the estimated worth of the missing belongings.
Stacey cautions, though, that carriers might demand evidence of the suitcase’s contents, which is why knowing precisely what was packed remains crucial.
She notes that possessing thorough travel cover can also safeguard you in ways the carrier cannot.
“Insurance often covers higher-value items and can provide additional compensation for delays.
“Some policies even include emergency clothing allowances for the first 24 hours. People are quick to skip insurance when trying to save money, but lost luggage is a reminder of why it matters”.
Several little-known strategies can help minimise anxiety should this scenario ever befall you.
Stacey advises putting a duplicate of your travel schedule inside the case alongside a prominent tag bearing your name and contact information.
She said: “If the outer tag is ripped off during transit, staff still have a way to identify you. It sounds simple, but it works”.
She also advocates tracking gadgets, which numerous passengers now tuck into their luggage for additional peace of mind.
“Airlines don’t officially rely on them, but they can give you peace of mind, and they’re often more accurate than you’d expect”.









